Support

Install Tripwire Home

Tripwire Home runs on one Ethernet cable. Pick where the unit mounts, then how the cable gets inside. The Thalrix Spyder app walks you through setup once it is powered.

How it fits together

  1. Mount the unit

    Up high, with open sky around it and the white antenna pointing straight up. Pick a mount below.

  2. Run the long cable inside

    One outdoor-rated Ethernet cable carries power and data, up to 300 ft in total. Pick how it gets inside below.

  3. Plug it into the injector

    Plug the long cable into the injector port with the lightning bolt, then plug the injector's power cord into an indoor outlet.

  4. Connect to the internet

    Connect the injector port with the arrows (‹···›) to your router with the short patch cable. Using Wi-Fi instead? Leave that port empty and set up Wi-Fi in the app.

  5. Finish in the app

    The unit has no button and no lights. Give it about a minute, then follow the steps at thalrix.com/tripwire/app.

1. Choose your mount

2. Choose how the cable gets inside

Test it first

Before you drill anything, power the unit with the cable run temporarily through a door or window, and check the signal in the Spyder app from the spot you picked. This matters most for Wi-Fi setups. If the signal is weak, you have only moved a unit, not made a hole.

Troubleshooting

The app shows the unit as Offline
Check the long cable at both ends and that the injector is plugged in. Check your internet on another device. Then unplug the injector for 10 seconds and plug it back in, and give the unit a few minutes to come back.
Wi-Fi setup won’t start
Turn on Bluetooth and allow the app to use it, and stand near the unit. Setup stays open for 10 minutes. If it closed, unplug the injector for 10 seconds and plug it back in; setup opens again within about a minute.
Wi-Fi password rejected or won’t connect
Re-type the password (it is case-sensitive). Use a 2.4 GHz network with WPA2 or WPA3; guest networks with a sign-in page and business (WPA-Enterprise) networks don’t work. Or connect the injector to your router with the patch cable instead.
New router or new Wi-Fi password
Open the unit in the app and change its Wi-Fi. If it is already offline, unplug the injector for 10 seconds and plug it back in, then set up Wi-Fi again in the app.
The claim code isn’t accepted
Scan the QR on the claim sticker instead of typing. Codes are 8 characters and never use O, I, L, 0 or 1. If the app says the unit is already claimed and you bought it new, email us.
Alerts aren’t arriving
Check that notifications for the Thalrix Spyder app are allowed in your phone’s settings, that Do Not Disturb is off, and that the app shows the unit as online.

Still stuck? Email support@thalrix.com with your unit's name, and a person will answer.

Some people use

Some customers use these third-party items. They are optional, and the links go to a general search on Amazon, not to a particular product. Thalrix doesn’t make, sell or warranty third-party products, and doesn’t endorse any one brand.